You have the right to return the products you purchased within 14 calendar days from the date you received them.
Refunds shall be accepted provided that:
– You contacted our online store by email at firstname.lastname@example.org or by phone at 2310277411.
– The products are in the same condition in which you received them, i.e. they have not been unsealed or their packaging has been broken.
– The products are accompanied by the retail receipt or invoice.
CHARGES IN CASE OF RETURN
1. Whereas the reason for the return of the product is due to fault of Monastic, the cost of the return of the product shall be on Monastic, as well as the transport costs of the second consignment of the product.
2. Whereas the reason for the return of the product is due to the fault of the consumer, the transport costs shall be on the consumer.
In the latter case, the value of the product shall be refunded to the consumer without including the transport costs of the original shipment and the return of the product as well as the costs of delivery.
For any order cancellation (total or partial) you must send an email at email@example.com or call 2310277411 . This option is provided before we inform you by email about the delivery of your order.